Shipping Policy

Luviay Shipping & Logistics Policy

At Luviay, we understand that ordering our innovative skincare and beauty solutions is an investment in a more radiant and confident you. We are dedicated to ensuring your new beauty essentials, high-performance serums, and premium tools arrive safely and efficiently. This policy outlines how we handle logistics to bring modern aesthetic solutions directly to your doorstep.

Our Logistics Philosophy

Luviay operates on a direct-to-consumer model designed for modern beauty enthusiasts. Instead of routing essential skincare through multiple middle-warehouses—which increases handling risks and costs—we ship directly from our specialized manufacturing and quality-control hubs.

This streamlined approach allows us to:

  • Ensure Product Integrity: Fewer transfer points mean less risk of damage to your specialized beauty tools and delicate formulas during transit.

  • Maximize Value: We cut out traditional retail markups and unnecessary warehousing fees to provide you with premium beauty solutions at a fair price.

  • Global Reach: We ship from the heart of manufacturing innovation directly to your vanity, anywhere in the world.

Thank you for choosing a smarter way to care for your skin!

1. Order Processing & Verification

We treat every order with the attention it deserves. Before your beauty tools and skincare begin their journey, they undergo a rigorous preparation phase.

  • Standard Processing: Please allow 2–4 business days for order verification, strict quality control (to ensure all materials and active formulas meet our standards), and secure packaging.

  • High-Volume Periods: During holidays or promotional events, processing may take up to 5 business days.

  • Shipping Rates: To keep things simple, we offer Flat Rate Shipping of $5.99 on all orders, covering professional handling and secure logistics.

2. Estimated Transit Times

We coordinate with global logistics partners to bring you the best beauty equipment. We prioritize safe transport to prevent any transit damage to your items.

Region Estimated Delivery Time
United States 10 – 20 Business Days
Canada, UK & Australia 10 – 20 Business Days
International / Rest of World 10 – 20 Business Days

Note: These are estimates based on business days (Monday–Friday). Shipment typically arrives within 10-20 business days after the shipment date.

3. Tracking Your Shipment

  • Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.

  • Status Updates: Please allow 1–3 business days for the carrier’s system to update the initial scan.

  • In-Transit Gaps: For international shipments, tracking may show no movement for a few days while the package is in cross-border transit. This is normal.

4. Customs, Duties & Taxes

For international shipments, orders are generally shipped DDU (Delivered Duty Unpaid) from our logistics hub.

  • Customer Responsibility: Any applicable import duties, VAT, or local taxes depend on your country’s regulations and are the responsibility of the recipient.

  • Clearance: Luviay is not liable for delays caused by local customs departments, though we provide all necessary documentation to expedite the process.

5. Amendments & Cancellations

  • Time Window: If you need to update a shipping address or cancel an order, please contact service@luviay.com within 12 hours of purchase.

  • Post-Processing: Once the order has been handed over to our logistics partners, we unfortunately cannot intercept or modify the shipment.

6. Transit Protection (Damaged or Lost Items)

High-quality beauty products require care. If something goes wrong, we will make it right.

  • Damaged Upon Arrival: If your item arrives with defects or transit damage, please take photos of the item AND the packaging/box. Email us at service@luviay.com within 72 hours of delivery.

  • Lost Packages: If the tracking status shows no movement for an extended period and the carrier deems the package lost, we will reship your order at no additional cost.